The United States is founded

The Second Continental Congress signs and approves the Declaration of Independence.

Source: "United States Declaration of Independence, 1823 William Stone facsimile (Public Domain)"

A painting of the US founding fathers signing the declaration of independence The Declaration of Independence
A painting of the US founding fathers signing the declaration of independence

The United States is founded

1776

America’s first national bank is chartered

Congress charters the First Bank of the United States for a 20-year term.

Source: "The First Bank of the United States by Andrew T. Hill. Federal Reserve Bank of Philadelphia "

A drawing of a white bank with columns surrounded by other buildings and horse-drawn carriages on the road
A drawing of a white bank with columns surrounded by other buildings and horse-drawn carriages on the road

America’s first national bank is chartered

1791

The Erie Canal is completed

The Erie Canal becomes the first navigable waterway connecting the Atlantic Ocean to the Great Lakes, vastly reducing the costs of transporting people and goods across the Eastern United States. This sparks new opportunities for growth across the region, spurring expansion in cities such as Albany, Buffalo, and Cleveland.

A colorful illustrated image of Erie Canal with three boats docked; to the left of the canal is a large building depicting the savings bank, and on the right, the opera house
A black-and-white illustration of a three-story building with signs 'Knickerbocker Hall,' 'Young Men's Association,' '1833,' captioned below where the bank was organized.

The Commercial Bank of Albany is chartered

Coinciding with the opening of the Erie Canal, the Commercial Bank of Albany is established on April 12, 1825. In an era when many banks primarily serve the wealthy elite, the Commercial Bank of Albany welcomes the business of individual merchants, traders, and small shareholders.

A black-and-white photograph depicting a bank lobby, teller stalls on the left and right. Captioned below as the general banking room. A black-and-white photograph depicting an interior section of the bank with two doorways, with 'cashier' on the left and 'president' on the right.
A colorful illustrated image of Erie Canal with three boats docked; to the left of the canal is a large building depicting the savings bank, and on the right, the opera house

The Erie Canal is completed

1825

perseverance through the “Panic of 1837”

Banking legislation and risky lending practices, combined with the westward expansion of the United States, fuels the “Panic of 1837.” This results in the failure of many banks, the suspension of specie payments (gold and silver coins), and plunged the national economy into a deep recession. Conservative banking practices, most significantly the gathering of gold and silver to back its paper currency, position Commercial Bank of Albany to be one of the first banks to resume specie payments, establishing its reputation for financial soundness and stability.

An excerpt from the National newspaper, page 16, about the opening of the Commercial Bank of Albany
An excerpt from the National newspaper, page 16, about the opening of the Commercial Bank of Albany

perseverance through the “Panic of 1837”

1837

The Society for Savings is established with a woman as its first client

Society for Savings is established in 1849 in Cleveland, Ohio. As a mutual savings bank, the Society for Savings helps customers realize the benefits of managing their money prudently. Founders Samuel H. Mather and Charles J. Woolsen define the purpose for the Society for Savings: “to provide a secure investment to persons of either sex, who receive money in small sums and are desirous of saving it." True to its mission, the very first customer is a woman named Mrs. D.E. Bond, who deposits $25.

A color image of a document entitled 'Society for Savings in the city of Cleveland, Office No. 4, Bank St.'
A color image of a document entitled 'Society for Savings in the city of Cleveland, Office No. 4, Bank St.'

Society for Savings is established, with a woman as its first customer

1849

financial support during the American Civil War

With the nation in the grip of the Civil War, the Commercial Bank of Albany aids the Union cause by providing $3.5 million to the State of New York to fund additional military recruits. The Civil War also prompts the National Banking Acts of 1863 and 1864, allowing the federal government to sell bonds to finance the war and establish a stable national currency.

A black-and-white image of men surrounding cannons against a sandbag wall with the American flag planted on the wall A scanned letter signed by Abraham Lincoln
A black-and-white image of men surrounding cannons against a sandbag wall with the American flag planted on the wall

financial support during the American Civil War

1861-1865

Commercial Bank of Albany is chartered as a national bank

In 1865, the Commercial Bank of Albany reorganizes as a national bank under the National Banking Act of 1864. With its new charter, the bank becomes the National Commercial Bank of Albany.

Source: "Albany's historic street; a collection of some of the historic facts and interesting traditions relating to State Street & its neighborhood; published in commemoration of its fiftieth anniversary, National Savings Bank of the City of Albany; Walton Advertising and Printing Company (Boston, Mass.). New York Public Library"

A sepia-toned photograph, street view of the front facade of the Commercial Bank of Albany.
A sepia-toned photograph, street view of the front facade of the Commercial Bank of Albany.

Commercial Bank of Albany is chartered as a national bank

1865

banking opportunities for women

The National Commercial Bank of Albany creates a women’s banking room to deliver a comfortable banking experience for women in need of financial services.

A black-and-white photograph depicting the interior of a room dedicated to women for banking. Inside the room, to the left, is a great arch with benches and chairs; on the right, the bank teller booth with an intricate metal fence.
A black-and-white photograph depicting the interior of a room dedicated to women for banking. Inside the room, to the left, is a great arch with benches and chairs; on the right, the bank teller booth with an intricate metal fence.

banking opportunities for women

1889

Society for Savings constructs Cleveland’s first skyscraper

Society for Savings emerges as a thriving bank, becoming a model for other savings institutions across the country. Continuous growth prompts the construction of a new 10-story office and banking building at 127 Public Square, a first of its kind and designed to meet the needs of customers for years to come.

A black-and-white photograph of a public square with a fountain in the middle; across the street, a 10-story building
A black-and-white photograph of a public square with a fountain in the middle; across the street, a 10-story building

Society for Savings constructs Cleveland’s first skyscraper

1890

signaling stability with gold coins

Serious financial panics occur in 1893 and 1907, causing more and more people to become distrustful of banks and bankers. In 1910, nearly 5,000 people, mainly immigrants, wait in line for hours to withdraw money after rumors of financial crisis circulate through Cleveland. Society for Savings pays out more than $1 million in a day. Society for Savings reassures clients by placing gold coins behind the teller line, showing that their money was secure in being backed by gold.

A black-and-white photograph of people waiting outside a bank in a line alongside police officers. A black-and-white photograph with a police officer in the foreground and people waiting in line outside the bank.
A black-and-white photograph of people waiting outside a bank in a line alongside police officers.

signalling stability with gold coins

1910

The Federal Reserve is established

As a response to serious financial panics that occurred into the early 20th century, the federal government sought to bring stability to American monetary actions and policy. Congress passes the Federal Reserve Act of 1913, which establishes the Federal Reserve Bank.

Source: "Marriner S. Eccles building, October 20, 1937 (Board of Governors of the Federal Reserve photo)"

A black-and-white photograph of the Federal Reserve building.
A black-and-white photograph of the Federal Reserve building.

The Federal Reserve is established

1913

World War I

Both Society for Savings and National Commercial Bank of Albany create war chests and sell bonds to support the allied war effort. Society for Savings also expands its services to include a Home Economics Bureau, helping depositors buy war bonds using savings gained from better household budgeting.

A black-and-white photograph of a woman sitting behind a desk with paperwork and a sign behind her reading 'Home Budget Consultant.' A black-and-white photograph of a building with the American flag, surrounded by cars and heavy traffic. A sign on the building reads 'Buy Liberty Bonds.'
A black-and-white photograph of a woman sitting behind a desk with paperwork and a sign behind her reading 'Home Budget Consultant.'

World War I

1913-1918

a financial anchor in Public Square

With an ever-growing presence in Cleveland, 1 in 6 residents bank with Society for Savings by 1920. This strong relationship with Cleveland residents positions the bank for success and is a testament to the bank's strength and stability through the many challenges of the early 20th century.

A black-and-white photograph of a city intersection with buildings in the background and a skyscraper in the process of being constructed.

first branch office

National Commercial Bank of Albany merges with Union Trust Company to become National Commercial Bank and Trust Company, with its first branch opening under this new name in Albany.

Source: The Story of KeyCorp: America’s neighborhood bank by Albert J. Brown 1920

A black-and-white photograph of a city intersection with buildings in the background and a skyscraper in the process of being constructed.

a financial anchor in Public Square

1920

National Commercial Bank and Trust Company celebrates 100 years

A black-and-white scan of the front page of the newspaper 'North Creek Enterprise.'

After opening its doors in 1825 with four employees and $3,500 as the Commercial Bank of Albany, the now National Commercial Bank and Trust Company celebrates its first 100 years of operation.

A newspaper cutout of an article stating 'The hundredth and National Commercial Trust Company will be aided by an increase in stock of the institution from $1,000,000 to $1,500,000, it is at Albany.'

Financial education in Cleveland public schools

In 1925, the Cleveland Board of Education asks Society for Savings to provide a savings program for children in public schools. In the coming decades, thousands of school children learn the value of saving money and managing finances.
Source: A Different Kind of Bank, p13

A black-and-white photograph of a line of boys waiting near a desk with a flag behind it in a classroom. A black-and-white photo of a classroom with children sitting at their desks with a teacher at the chalkboard in front of the classroom. A black-and-white photograph of a classroom setting with two boys on a couch reading books; in the foreground, two girls at a counter reading books. A black-and-white photograph of children sitting and standing around a desk, writing on pieces of paper.
A black-and-white scan of the front page of the newspaper 'North Creek Enterprise.'

National Commercial Bank and Trust Company celebrates 100 years

1925

The Great Depression

On October 29, 1929, the stock market crashes, plunging the global economy into the Great Depression. Within five years of the crash, almost half of the nation’s banks are either closed or acquired by stronger institutions. The challenges facing the entire national financial system culminate with the Bank Holiday of 1933, in which President Franklin D. Roosevelt, during a special session of Congress, closes all financial institutions over a four-day period to stabilize the nation’s banking system.

Crowd gathering on Wall Street after the 1929 crash.
Crowd gathering on Wall Street after the 1929 crash.

The Great Depression

1929

persistence through the Great Depression

Both Society for Savings and National Commercial Bank and Trust Company, like most other financial institutions, experience incredible challenges and transformations throughout this decade.

Unemployed men queued outside a depression soup kitchen.

innovating to bolster the economy

Society for Savings pioneers intermediate term loans for businesses to bolster Cleveland's economy during the Great Depression.

Franklin D. Roosevelt
Unemployed men queued outside a depression soup kitchen.

persistence through the Great Depression

1933

World War II

With the world embroiled in war, Society for Savings and National Commercial Bank and Trust Company are once again called upon to orchestrate the sale of war bonds to raise money for the allied effort, with National Commercial Bank and Trust in particular raising about $238 million in bond subscriptions. Additionally, National Commercial Bank and Trust is selected to test a ration auditing system, placing it in charge of accounting for food ration coupons. This experiment is so successful that the Ration Banking System is established nationally by January 1943.

Source: The Story of KeyCorp by Albert J. Brown

An animated poster captioned 'Rationing means a fair share for all of us.' On the top, it depicts a woman hoarding food while another woman has nothing; below, with rationing, both women have an equal share of food. An animated poster captioned 'How to shop with war ration book two.' A series of images, like a comic, depicting how to plan to use rationing points for planning meals for shopping.
An animated poster captioned 'Rationing means a fair share for all of us.' On the top, it depicts a woman hoarding food while another woman has nothing; below, with rationing, both women have an equal share of food.

World War II

1939-1945

America’s neighborhood bank

To accommodate a new middle class eager to enjoy post-war prosperity, National Commercial Bank and Trust Company makes an important shift toward serving the consumer market, emerging as "America's neighborhood bank."

A black-and-white scan of the newspaper with a title on the top, 'Village Notes.' At the bottom is an ad for 'National Commercial Bank.'
A black-and-white scan of the newspaper with a title on the top, 'Village Notes.' At the bottom is an ad for 'National Commercial Bank.'

America’s neighborhood bank

1945

Society for Savings celebrates 100 years

For its centennial anniversary, the Society for Savings marks the year with a series of celebrations, including the making of the “Savings Song”

A black-and-white photograph of a ten-story building with a large sign on top of the building stating 'Society for Savings for 100 years.'
A black-and-white photograph of a ten-story building with a large sign on top of the building stating 'Society for Savings for 100 years.'

Society for Savings celebrates 100 years

1949

Liberace exclusives for clients

Liberace records exclusive versions of “Dark Eyes” and “Brahms’ Lullaby” as part of a new promotion from Society for Savings. Customers would receive this record as a gift for depositing $25 or more in new or existing savings accounts. The response is tremendous, with more than $7 million in new deposits over a six-month period.

Source: "Society National Bank of Cleveland - 1849 - 1974 - 125 Years of People Serving People"

A primarily black ad with white drawing and font stating 'Free Record.' The ad states, 'Exclusive recording by Liberace.' A red-and-white newsletter entitled 'The Forty-Niner Newsletter.'
A primarily black ad with white drawing and font stating 'Free Record.' The ad states, 'Exclusive recording by Liberace.'

Liberace exclusives for clients

1954

Society National Bank: navigating change

Society for Savings acquires The Bank of Ohio, thus establishing Society National Bank. For the next two years, Society for Savings and Society National Bank operate as separate entities.

Source: "85. View northeast 4/5/89 - Society National Bank Building, 127-145 Public Square, Cleveland, Cuyahoga County, OH by Jennie Jones. Library of Congress Prints and Photographs Division Washington, D.C. 20540 USA "

A black-and-white photograph of the inside of an empty banking lobby with an empty booth in the foreground.
A black-and-white photograph of the inside of an empty banking lobby with an empty booth in the foreground.

Society National Bank: navigating change

1956

two become one

In 1958, Mervin France, Society National Bank's first modern president, sets the wheels in motion to merge the two companies. This merger of a mutual savings and national bank would be the first in American banking history, and result in the formation of a new holding company: Society Corp.

In a letter to depositors, France says the following: "In uniting these two banks into Society National Bank of Cleveland, we combine the strength and heritage of the past with the promise of an even greater future."

A black-and-white letterhead with 'Society for Savings' on the left and 'Society National Bank' on the right, and 'Society members Federal Deposit Insurance Corporation.'
A black-and-white letterhead with 'Society for Savings' on the left and 'Society National Bank' on the right, and 'Society members Federal Deposit Insurance Corporation.'

Society National Bank: navigating change

1958

taking the bank to the people

A mobile home, dubbed the "intermittent unit," is outfitted as a mobile bank office and sent to areas where branch offices had yet to be built.

Source: "The Story of KeyCorp," p15

A black-and-white photograph of a mobile banking unit parked in a suburban neighborhood with three men standing at the entrance in a line.
A black-and-white photograph of a mobile banking unit parked in a suburban neighborhood with three men standing at the entrance in a line.

taking the bank to the people

1959

Civil Rights Act of 1964

A landmark piece of legislation for the United States, the Civil Rights Act of 1964 aimed to eliminate discrimination based on race, color, religion, sex, or national origin. The act sought to enforce constitutional rights and fundamentally reshaped the social landscape of America. It marked a significant milestone in the nation’s journey towards justice and equal treatment under the law. The act also laid the groundwork for future civil rights advancements.

A black-and-white photograph of President Johnson alongside Martin Luther King and others as the president signs the Civil Rights Act in the White House.
A black-and-white photograph of President Johnson alongside Martin Luther King and others as the president signs the Civil Rights Act in the White House.

Civil Rights Act of 1964

1964

National Commercial Bank and Trust Company backs New York State employees

As the New York State Legislature fails to pass a budget in time to pay state employees, National Commercial Bank and Trust Company steps in to provide more than 50,000 workers with interest-free loans to cover their salaries.

A newspaper clipping of an article with the title 'Quinn Gives Plan To Pay Employees.'

Society Corporation marks historic expansion

Society Corporation becomes the first bank holding company in northern Ohio with more than one affiliate upon the acquisition of Fremont Savings Bank.

A newspaper clipping of an article with the title 'Society Corp. Grows.'
A newspaper clipping of an article with the title 'Quinn Gives Plan To Pay Employees.'

National Commercial Bank and Trust Company backs New York State employees

1965

the Fair Housing Act is enacted

The Fair Housing Act was passed in 1968 to prohibit discrimination in housing based on race, color, religion, sex, national origin, disability, and family status, ensuring equal access to housing opportunities for all.

A black-and-white photo of an empty hall of chairs with a podium set up for the signing of the Fair Housing Act.
A black-and-white photo of an empty hall of chairs with a podium set up for the signing of the Fair Housing Act.

the Fair Housing Act is enacted

1968

The Society Foundation is formed

Later renamed the KeyBank Foundation in 2009, the Foundation is a nonprofit charitable organization funded by KeyCorp. The foundation’s mission is to focus on improving lives of our neighbors, to increase access to high-quality education, and to help adults achieve the skills, education, and capabilities they need to succeed in employment opportunities.

A colored image of KeyBank Foundation volunteers mowing the lawn and planting a garden.
A colored image of KeyBank Foundation volunteers mowing the lawn and planting a garden.

The Society Foundation is formed

1969

Society National Bank brings “instant banking” to its clients

Incorporating a comprehensively connected IBM electronic data processing system, a national first in banking, Society National Bank links tellers directly to a central computer and makes the service of “instant banking” available to clients.

A black-and-white photograph of an assembly of men in suits in a room with a large computer. In the foreground, a man is sitting at a table with a typewriter, and a woman to his left with a microphone.

establishment of First Commercial Banks Inc.

National Commercial Bank and Trust Company merges with First Trust and Deposit Company, forming First Commercial Banks Inc.

An image of the First Commercial Banks Inc. 1971 Annual Report, first page.
A black-and-white photograph of an assembly of men in suits in a room with a large computer. In the foreground, a man is sitting at a table with a typewriter, and a woman to his left with a microphone.

Society National Bank brings “instant banking” to its clients

1971

the mobile bank saves the day

As severe flooding impacts New York, First Commercial Banks Inc. deploys its mobile banking unit to assist those in need of financial services. During this effort, the mobile unit aids the workers of Corning Glass Works so they can receive paychecks after the local branch was forced to shutter.

A colored image of the front porch of a home with the American flag in the foreground and a woman sitting on the porch in the background.
A colored image of the front porch of a home with the American flag in the foreground and a woman sitting on the porch in the background.

the mobile bank saves the day

1972

Victor J. Riley Jr. named President and CEO

Victor J. Riley is named President and CEO.

Victor J. Riley Jr. named President and CEO

1973

Community Reinvestment Act is enacted

The Community Reinvestment Act (CRA) encourages banks to help meet the credit needs of their communities, including low- and moderate-income neighborhoods. KeyBank has consistently earned “Outstanding” CRA ratings since the act’s passage, most recently in 2024, highlighting our commitment to responsible and inclusive community investment.

Source: "The HOLC maps are part of the Records of the FHLBB (RG195) at the National Archives II. United States Federal Government"

An image of a map of Philadelphia with colored sections breaking down neighborhoods.
An image of a map of Philadelphia with colored sections breaking down neighborhoods.

Community Reinvestment Act is enacted

1977

a key becomes our symbol

First Commercial Banks Inc.’s leadership wants to make a cultural shift to represent that every single person involved with the company is integral to its success. To do so, employees begin wearing key pins on their lapels, a unifying symbol.

A picture of a black-and-white news article titled 'Why we wear a key.' On the right of the article is a hand holding a key in the shape of the KeyBank logo.
A picture of a black-and-white news article titled 'Why we wear a key.' On the right of the article is a hand holding a key in the shape of the KeyBank logo.

a key becomes our symbol

1978

First Commercial Banks Inc. becomes Key Banks Inc.

First Commercial Banks Inc. is renamed Key Banks Inc., with all subsidiary banks adopting the word “Key” into their name.

A black-and-white photo of two men standing next to and showcasing a large KeyBank sign.
A picture of the document with a poem about KeyBank.
A black-and-white photo of two men standing next to and showcasing a large KeyBank sign.

First Commercial Banks Inc. becomes Key Banks Inc.

1979

listing on the New York Stock Exchange

Key Banks Inc. is officially listed on the New York Stock Exchange with the ticker symbol “KEY.”

A black-and-white image of six men in suits standing at the entrance of the New York Stock Exchange.
A black-and-white image of six men in suits standing at the entrance of the New York Stock Exchange.

listing on the New York Stock Exchange

1983

expansion beyond New York

Key Banks Inc. begins business in the state of Maine through its acquisition of the Depositors Corp. of Augusta, the largest banking group in the state.

An image of a magazine article titled 'Interstate Banking: 50 states of mind are coming together.' On the first page, two men in suits with a document open; on the right, a map of the U.S. divided into pink, red, and black sections.
An image of a magazine article titled 'Interstate Banking: 50 states of mind are coming together.' On the first page, two men in suits with a document open; on the right, a map of the U.S. divided into pink, red, and black sections.

expansion beyond New York

1984

KeyCorp is established

Key Banks Inc. becomes KeyCorp.

A map of the U.S. with nine states highlighted in blue as 'Keycorp Banking States.'
A map of the U.S. with nine states highlighted in blue as 'Keycorp Banking States.'

KeyCorp is established

1985

shaping Cleveland’s skyline

Society Corporation constructs the Society Center tower in Public Square. Standing at 57 stories tall, the structure becomes the tallest building not only in Cleveland, but in the entire state of Ohio.

Source: "Cleveland Towers by Stuart Spivach. Creative Commons Attribution-Share Alike 2.0 Generic license."

A colored image of the Cleveland skyline with three large skyscrapers much larger than the rest of the skyline.
A colored image of the Cleveland skyline with three large skyscrapers much larger than the rest of the skyline.

shaping Cleveland’s skyline

1990

inaugural “Neighbors Make the Difference Day”

KeyBank employees in Alaska decide to close branch offices for a portion of a day to focus on volunteer efforts within their community. This initiative quickly spreads throughout the company, and by 1993, KeyBank branches across the nation begin participating in this annual day of volunteerism, “Neighbors Make the Difference Day.” This longstanding tradition still stands today.

A colored photograph of KeyBank volunteers standing in front of a house that's under construction. A black-and-white image of volunteers taking food out of the back of a pickup truck. A black-and-white photograph of a volunteering woman hammering in a nail on the side of a house with others behind her. A black-and-white photograph of KeyBank volunteers with canned goods in a bin.

additional growth for Society Corporation

Society Corporation merges with AmeriTrust, consolidating two of Cleveland’s largest banking institutions.

Source: Encyclopedia of Cleveland History, CWRU

An image of the mission statement of the Society Corp and Ameritrust merger.
A colored photograph of KeyBank volunteers standing in front of a house that's under construction.

inaugural “Neighbors Make the Difference Day”

1991

merging of Equals

KeyCorp and Society Corporation merge, with the resulting company retaining the name KeyCorp. The decision is made to become fully headquartered in Cleveland.

The front cover of the 1993 KeyCorp Annual Report.

dynamic leadership expands KeyBank's horizons

Victor J. Riley Jr. and Robert Gillespie’s executive leadership and personal relationship help turn a complex merger into reality, setting the foundation for KeyBank’s future.

An article about the Life of Riley with Riley posing. A black-and-white image of Victor J. Riley Jr. and Robert Gillespie sitting behind a desk with a stack of reports.
The front cover of the 1993 KeyCorp Annual Report.

merging of Equals

1994

Robert “Bob” Gillespie named Chairman and CEO

Robert “Bob” Gillespie starts his banking career as a teller at Cleveland Society for Savings in 1968. In 1995, he is elected Chairman and CEO of KeyCorp. Under his leadership, KeyCorp evolves from a collection of local banks into a national, multi-line provider of integrated financial services. KeyBank becomes the nation's 14th largest financial services company through the 1992 acquisition of Ameritrust in Cleveland, Ohio and the 1994 merger that combined KeyCorp of Albany, New York. with Society Corp of Cleveland, Ohio. Recognized for his extensive experience over a broad range of disciplines, Bob Gillespie’s leadership shapes and lifts his company, the financial services industry, and the Cleveland community.

Robert “Bob” Gillespie named Chairman and CEO

1995

new solutions that save you time

KeyBank launches a series of innovative banking solutions to save current and potential clients more time. To get the word out, KeyBank creates a memorable TV campaign to get Americans thinking about the importance of free time, a topic that continues to resonate.

A magazine ad with a woman and a statement, 'Our name is new to you; our expertise is reassuringly familiar.' An image of a TV ad of a man's face zoomed in.

KeyBank embraces the digital age

KeyBank launches KeyBank.com, providing its clients with banking resources that can be accessed from a personal computer.

An image of the first homepage for KeyBank.com.

“banking will never be the same again”

Continuing its tradition of building personal relationships with clients, KeyBank revitalizes many aspects of its customer-facing branding. The launch of customizable credit cards, a jukebox-shaped ATM at the Rock & Roll Hall of Fame, and the sponsorship of KeyArena, home of the Seattle Supersonics, are just a few innovative ways KeyBank reaches current and prospective customers.

An image of a magazine article titled 'Customers are Key. Banking will never be the same again.'
A magazine ad with a woman and a statement, 'Our name is new to you; our expertise is reassuringly familiar.'

new solutions that save you time

1996

Henry L. Meyer III named Chairman and CEO

Henry Meyer begins his four-decade career in banking when he joins Society National Bank as a teller, in Cleveland, Ohio in 1972. In 2001, he becomes Chairman and CEO. An exemplary leader, he leads the bank during a period of significant growth and successfully navigates the company through the Great Recession of 2008. KeyBank’s longstanding culture of helping clients and communities thrive has its roots in Henry Meyer’s leadership and vision. He builds a culture focused on inclusion and belonging inside and outside the company. In fact, he leads the industry by establishing best practices for supplier diversity. A passionate and tireless advocate for the region, our neighbors, and our neighborhoods, Henry Meyer serves on numerous non-profit boards and champions countless civic endeavors.

Henry L. Meyer III named Chairman and CEO

2001

in on iPods early

KeyBank launches an iPod Nano promotion for those opening a new checking account. As these devices were in high demand and relatively new to the market, this campaign emphasizes KeyBank’s reputation as a company that’s ahead of the curve.

Source: "IPods 2010 by Eduardo López. CC-BY-SA-3.0, Wikimedia Commons"

An image of a grey iPod Shuffle, iPod Nano, classic silver iPod, and iPhone.
A screenshot of the KeyBank website with the iPod Nano promotion.

The Great Recession

Beginning in 2007 and having significant impacts across the nation for many years to come, the economic crisis of the late 2000s would see a major disruption to the American financial system.

Source: "No Known Restrictions: New York Stock Exchange (Highsmith/LOC) by Library of Congress, Prints and Photographs Collections. cc-by-sa-2.0."

An image of a grey iPod Shuffle, iPod Nano, classic silver iPod, and iPhone.

in on iPods early

2007

women lead the way

Beth E. Mooney becomes the first woman to serve as a Chair and Chief Executive Officer of a top 20 bank as she takes the reins at KeyCorp. Under her steady leadership, Beth guides KeyCorp through recovery from the 2008 financial crisis and leads KeyCorp's acquisition of First Niagara Financial Group, the largest industry merger since the financial crisis. She transforms KeyBank into a top tier regional bank, leaving the bank well-positioned for continued growth. Beth also makes a notable impact through her support of community initiatives such as "Say Yes to Education," strengthening the bank’s work on building inclusive workplace environments.

A screenshot of an online news article 'From Secretary to CEO: Beth Mooney Makes Banking History.' A colored photograph of Beth E. Mooney with KeyBank teller booths in the background.
A colored photograph of Beth E. Mooney with KeyBank teller booths in the background.

women lead the way

2011

Continued commitment to Native American communities

KeyBank is one of the first financial institutions in the United States to create teams exclusively focused on serving Native American communities. In 2012, KeyBank Foundation partners with First Nations Oweesta Corporation to launch a four-year financial literacy program. The program’s unique approach trains the trainers, allowing Oweesta professionals to continue to teach people in their communities how to manage their money, save for their financial goals, take advantage of financial resources, and avoid predatory lenders.

Continued commitment to Native American communities

2012

continued expansion

KeyBank acquires First Niagara Bank of Buffalo, New York.

A colored photograph of First Niagara Bank from Buffalo, New York.
A colored photograph of First Niagara Bank from Buffalo, New York.

continued expansion

2015

National Community Benefits Plan

In 2016, KeyBank announced our National Community Benefits Plan, a groundbreaking commitment that will lend and invest $16.5 billion in our communities beginning in 2017. This five-year plan will center on mortgage and consumer loans, small business lending, community development lending and investment, and philanthropy.

A colored photograph of people in a crowd holding blue signs with 'Thank you, KeyBank.' In focus in the middle is a woman with a pom-pom.
A colored photograph of people in a crowd holding blue signs with 'Thank you, KeyBank.' In focus in the middle is a woman with a pom-pom.

National Community Benefits Plan

2016

Powering small business success

Through a historic $24 million grant to JumpStart Inc., The KeyBank Foundation powers the Business Boost & Build Program, focused on fostering small business growth and enabling business ownership opportunities.

Powering small business success

2017

commitment to the arts

KeyBank Foundation makes two, record-setting $10 million commitments to the Rock & Roll Hall of Fame and Playhouse Square in Cleveland. The contributions help both organizations deliver on their missions designed to improve access to arts and culture and importantly, fund programs that ensure free access for Clevelanders and students.

Source: "Rock and Roll Hall of Fame, May 2016 by MusikAnimal. United States copyright law (17 USC 120(a)"

A colored photograph of the Rock and Roll Hall of Fame building in the daytime.
A colored photograph of the Rock and Roll Hall of Fame building in the daytime.

commitment to the arts

2018

Saying yes to education

The KeyBank Foundation contributes $10 million to the Say Yes Cleveland scholarship fund, supporting hundreds of Cleveland Metropolitan School District graduates achieve their higher education goals.

Saying yes to education

2019

Chris Gorman takes the lead during an unprecedented time

Chris Gorman assumes the role of KeyCorp CEO in 2020. Through his leadership, KeyBank navigates the unprecedented challenges of the COVID-19 pandemic by prioritizing teammate safety and client service while ensuring continued support of the communities KeyBank serves. He champions KeyBank’s participation in the Paycheck Protection Program, ensuring that thousands of small businesses secure critical financial relief, remain open, and can pay their employees. Gorman charts a course for KeyBank’s future that honors our enduring commitment to clients and communities while ensuring investment in contemporary capabilities and experiences. As a testament to his leadership and stewardship, KeyBank is well positioned for sound, profitable growth, today and across the decades to come.

A colored photograph of Beth E. Mooney on the left and Christopher M. Gorman on the right with microphones in hand during a conference. Christopher M. Gorman A colored photograph of Christopher M. Gorman with a group of people within a suburb.

Chris Gorman takes the lead during an unprecedented time

2020

resilience and safety during global pandemic

As the COVID-19 pandemic grips the world, KeyBank is there when our clients, colleagues, and communities need us most. KeyBank becomes one of the largest funders of Paycheck Protection Program loans, helping businesses stay open during the pandemic. Banking norms are eased to allow employees to visit homes and offices of clients who aren’t comfortable with coming into branches. The “Heart of Key Program” is established and distributes special pins to the 2,000+ frontline employees who continue to work at branches throughout the pandemic.

Source: "Exterior of KeyBank Center in Buffalo, NY by Quintin Soloviev. CC BY 4.0 "

A colored aerial photograph of the KeyBank Center with empty streets.

Expanding commitment to the community

In 2021, KeyBank announces the extension and expansion of community commitments from $16.5 billion to $40 billion into communities across its footprint. The commitments go on to positively impact affordable housing, home lending, and philanthropy in low- to moderate-income communities as well as renewable energy financing and specific commitments to advance economic, social, equity, inclusion and belonging.

A banner with the phrase, 'Our Commitment is to Community.'

Removing barriers to healthcare

Through a $1.5 million grant to The MetroHealth System, The KeyBank Foundation works to improve access to healthcare resources in Cleveland. With this funding, MetroHealth's Institute for H.O.P.E.TM is aided in providing optimal individual and community health services.

Helping to promote small business growth in underserved communities

KeyBank Foundation awards a grant to the Africatown Community Land Trust to support the expansion of a small business development program designed to help black entrepreneurs incubate and grow their businesses.

Aiding economic stability in Native American communities after Covid

KeyBank Foundation provides a $300,000 grant to the National Center for American Indian Enterprise Development to help support tribal businesses negatively impacted by the Covid-19 pandemic.

Expanding commitment to the community

2021

Expanding accessibility and innovation in workforce training

KeyBank Foundation invests $2 million in Cuyahoga Community College (Tri-C) to help expand Tri-C’s Workforce, Community and Economic Development division. The division aims to enroll individuals who are under-employed and under-represented in key industries, offering more than 60 training programs in high-demand fields that offer family-sustaining salaries.

Investing in technology to help bring new affordable housing to Maine

KeyBank Foundation helps make possible an innovative and environmentally-conscious 3D-printed housing solution by partnering with Penquis CAP, University of Maine Advanced Structures and Composites, and MaineHousing. The nine-home pilot program is the first step to creating a new manufacturing process, new jobs, and new affordable housing in the community.

merging of Equals

2022

Launch of groundbreaking relationship with Operation HOPE

KeyBank works with Operation HOPE, a national non-profit dedicated to financial empowerment in underserved communities, to launch a program delivering financial education programming and coaching free of charge, including homebuyer education, to underserved communities in the Buffalo area.

Launch of groundbreaking relationship with Operation HOPE

2023

meeting you in the moment

KeyBank continually finds innovative ways to reach its customers throughout its history, even coming to them when the need arises. From its earliest mobile branches, KeyBank has always been committed to “Meeting you in the moment,” helping to foster meaningful relationships with its clients, wherever they may be. A campaign based on this commitment brings the idea of going mobile to a whole new level. Key creates six mobile Automated Thank You Machines that dispense treats like cookies, tacos, and toys to surprise and delight the communities it serves and make memorable connections.

An image of KeyBank employees, one sitting behind a desk and another standing next to him. An image of the KeyBank office with two cubicles with employees at their desks.
An image of KeyBank employees, one sitting behind a desk and another standing next to him.

meeting you in the moment

2024

Key celebrates 200 years

As America approaches its 250th anniversary, KeyBank is proud to celebrate the two centuries of history that we’ve been a part of. Our teammates – 17,000 strong from Maine to Alaska – are more dedicated than ever to deliver on our purpose: to help our clients, our colleagues, and our communities thrive.

Our steadfast dedication to transforming lives and livelihoods, delivering transformative philanthropy in the communities we are proud to call home, and supporting our colleagues personally and professionally, will be the driving forces that propel us through the next 200 years and beyond.

An image of the KeyBank Bicentennial logo.
An image of the KeyBank Bicentennial logo.

Key celebrates 200 years

2025